Return Policy

We make every effort to supply quality products. If for some reason the product(s) doesn’t meet your satisfaction or needs, we make the return process as easy as possible. We stand behind our Hassle-Free Return Policy. We will accept any return within 90 days from purchase.

Call us at (626) 629-0418 between 8:00 a.m. – 6:00 p.m. PST, Monday – Friday, to request a return shipping label.

 

Cancellations

At IVQA, we understand there may be times when it is necessary for you to cancel an order.  Orders can be cancelled at any time until the order is shipped.  Once an order has been shipped, the Return Policy is then in effect.  Please contact Intravenous Quality Assurance by phone at (626) 629-0418 between 8:00 a.m. – 6:00 p.m. PST, Monday – Friday.  In order for us to better assist you with the order cancellation process, please have your order number available.

 

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers
We use the following carrier to deliver our orders:
FedEx

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:

Name
Billing Address
Shipping Address
Email Address

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We DO NOT store your Credit Card data and your order is securely processed through Simplify Commerce by Mastercard.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

 

At Intravenous Quality Assurance, our goal is to help make your job easier.  If you have any questions, comments or suggestions, please feel free to contact us.  We enjoy working for you, the customer, and want to make your interaction with us easy and convenient. For questions regarding the above policy, please contact us by phone at (626) 629-0418 or email us at support@ivqa.com.